Cookie and Privacy Policy

Privacy Policy

Chance Encounter – The Anniversary (CETA) is committed to protecting and respecting your privacy.


This Policy explains when and why we collect personal information about people who visit our website, how we use that information, the conditions under which we may disclose that information to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Chance Encounter C/O Elm Springs, Lower Rudloe, Corsham SN13 0PB.   Alternatively, you can telephone 07771 527 848


Who are we?

We are a fundraising group of volunteers raising funds specifically for Hope for Tomorrow, a dedicated charity, bringing cancer care closer to patients’ homes via Mobile Cancer Care Units (MCCUs). Hope for Tomorrow is a registered charity (no. 1094677) and company limited by guarantee (no. 4538433). The registered address is Upton Lodge, Upton, Tetbury, Gloucestershire GL8 8LP.


How do we collect information from you?

We obtain information about you when you use our website, for example, when you enquire about our projects, purchase a ticket from the website using the Eventbrite online ticket purchasing programme (see privacy and cookie policy) or purchase a DVD or CD using PayPal as the payment process (see PayPal privacy and cookie policy).

What type of information is collected from you?

The personal information we collect might include your name, address, email address. If you purchase a ticket for our project from us or a DVD/CD, your card information is not held by us, it is collected by our third party payment processors, Eventbrite and PayPal, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.


How is your information used?

We may use your information to:


  • process an order that you have submitted;


  • seek your views or comments on the project we are promoting;


  • notify you of changes to our project;


  • send you communications which you have requested and that may be of interest to you.


  • these may include information about Hope for Tomorrow’s campaigns, appeals, and/or other fundraising activity


We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant project, or as long as you permit Chance Encounter to hold this information. 


Who has access to your information?

We will not sell or rent your information to third parties.


We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agent’s subcontractors and other associated organisations for the purposes of completing tasks relevant to the project. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the project.  We do not permit the use of your information for third party direct marketing purposes. Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.


Third Party Product Providers we work in association with:


When you are using our secure online ticket procurement service, your purchase is processed by Eventbrite, a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.

When you purchase a DVD/CD, your purchase is processed through PayPal , who specialises in the secure online capture and processing of credit/debit card transactions.


If you have any questions regarding secure transactions, please contact us.


Your choices

You have a choice about whether or not you wish to receive information from The Chance Encounter team. If you do not want to receive direct marketing communications from us about our project or from Hope for Tomorrow about the crucial work they do to bring cancer treatment closer to patients’ homes, their projects, services and fundraising events then you can select your choices by ticking the relevant box situated on the form on which we collect your information.


We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or telephone on 07771 527 848.


How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: or write to us at: Elm Springs, Lower Rudloe, Corsham, SN13 0PB Alternatively, you can telephone 07771 527 848.


You have the right to ask for a copy of the information The Chance Encounter – The Anniversary Project hold about you; information will be provided free of charge and within 30 days.

Security precautions are in place to protect the loss, misuse or alteration of your information Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


Use of ‘cookies’

Like many other websites, Chance Encounter – The Anniversary Project website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.


Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.


16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in October 2019.